How to Get Support

Need help with SEED? Getting support is simple and straightforward.

Just click on the "Contact Us" button at the top of this support page and fill out the form. Our support team is here to help you have the best possible experience in SEED. Don't hesitate to reach out whenever you need assistance!

What Happens Next

• Your request creates a support ticket in our ticketing system
• A human team member reviews every support request
• We aim to respond within 24 hours or less
• Weekend requests may take longer as we currently have weekday coverage only

What to Include in Your Support Request

Be Specific

• Describe the problem clearly - what happened and when?
• Include your Seedling's name and society if relevant
• Mention what you were trying to do when the issue occurred
• Note any error messages you may have seen

Helpful Details

• Steps to reproduce the problem if you know them
• Screenshots if they help explain the issue
• Your operating system (Windows, Mac, etc.)
• When the problem started occurring

Alternative Support Options

Community Discord

• Quick help from experienced players
• Real-time assistance during active hours
• Community managers available for immediate questions
• Join at: https://discord.gg/seedgame

In-Game PAM Assistant

• Built-in help system for basic questions (top right corner of the screen)
• Available anytime while playing
• Access through the chat interface

This guide was generated with AI to help get you started quickly. If you spot any errors or have suggestions for improvement, please reach out via "Contact Us" above - your feedback helps make these articles better for everyone!